Communicating with Non-Communicators | Leila's House of Corrections

If you are frustrated by an employee who just won't open up, you may need to stop talking and listen more. Find out how to encourage them by soliciting their thoughts, considering your own body language, and providing details about how an employee's ideas can contribute to team and company goals.

Managing Negativity |Leila's House of Corrections

A constant naysayer on your team can be frustrating and draining for everyone. Leila gives three tips—checking your own behavior, being specific with examples, and discussing the impact on other people—to get this pessimistic person to commit to changing their own behavior.